Chatbots, which provide simulated conversations with people, are helping brands create more user-friendly, personalized customer experiences. Brands are deploying chatbots to help customers find information and recipes, promote offers and sell products on their e-commerce sites.
Engage customers with a
cutting-edge chat experience
Enable customers to access
information on demand
Boost brand presence across
How It Works
Chatbots let consumers seamlessly interact with brands through the messaging service they prefer, instead of having to download multiple apps or go to a brand’s website. We can help you "botify" your existing content with a chatbot on Facebook Messenger—and soon on other popular messaging services. As the technology evolves, so can your chatbot.
Pre-defined consumer inputs, limited free text
Static bot responses, includes text, images, video, quick replies (buttons), calls to action
Up to 5 interactions to reach destination content
All of 1st generation
Conversational free text inputs from consumer with AI-based learning
Dynamic responses based on product/recipe catalog or meta information
All of 2nd generation
Links customer information such as purchase history, gender, loyalty level, etc from CRM/loyalty systems to make choices more relevant/personal
Provides seamless transfer to live agent
Chatbots for CPG
Expand the boundaries of customer experience by inspiring new uses for food products and providing alternate ways to buy through intelligent, automated chat interactions. For example, chatbots can help consumers find recipes or purchase products directly from brands’ e-commerce sites. They also can engage customers with digital campaigns to promote offers.
Chatbots for E-commerce
Goodbye clunky navigation and search! Enable guided, conversational shopping using natural language to help customers more quickly find and order what they want. Chatbots also can engage customers with offers and provide VIP treatment for loyal customers.
Fast turnaround: "botify" existing brand content in weeks
Deploy, learn and continuously enhance chat experience
Complex customer interactions using natural-language conversations